Refund policy

Last updated: October 2, 2026

Bad Entrepreneur, LLC ("BE," "we," "us") operates a platform that connects business owners ("Clients") with independent professionals ("Providers"). This policy explains when you may receive a refund for purchases made on badentrepreneur.com, including purchases made through custom invoices or draft orders. It is part of our Terms of Service.

1. Payment
All bookings are paid in full at checkout or on receipt of an invoice. BE collects payment as the Provider's limited payment collection agent, holds it, and releases it to the Provider after the service is completed.

2. Project-Based Services
If you cancel before the Provider begins work, you will receive a full refund. If you cancel after work has begun, you will be refunded for the portion of the service not yet performed or delivered, as reasonably determined by BE. No refund is available once a service has been completed.

3. Appointments and Sessions
All appointments must be booked in advance. We require at least 48 hours' notice to cancel or reschedule.

Cancellations or reschedules made more than 48 hours before the scheduled appointment are eligible for a full refund or a credit toward a future session.

Cancellations or reschedules made less than 48 hours before the scheduled appointment are non-refundable.

No-shows (failure to attend without prior notice) are non-refundable.

4. Shoots and On-Location Services
Photography, videography, and other on-location bookings follow the 48-hour rule above. If a shoot must be moved because of weather, illness, safety, or other conditions outside the Provider's control, BE or the Provider will offer a new date. If the new date does not work for you, you may choose a full refund or a credit. Costs you or the Provider already paid to third parties, such as permits, venue fees, or rentals, may be non-refundable if stated in your booking or Service Agreement.

5. Rescheduling by BE or a Provider
BE or your Provider may reschedule a booking in cases of illness, emergency, or other unforeseen circumstances, and will give as much notice as possible. If the new time does not work for you, you may choose a full refund or a credit toward a future booking.

6. Recurring Services
Recurring or retainer services may be cancelled at any time before the next billing date. Charges already paid for the current billing period are not refundable once work for that period has begun.

7. Digital Products
Guides, templates, e-books, and courses are delivered as described in our Shipping Policy. Due to the nature of digital goods, all sales are final once a digital product has been purchased.

8. Memberships
Membership fees are governed by our Cancellation Policy.

9. Concerns About Completed Work
If you are dissatisfied with a completed service, contact us at contact@badentrepreneur.com within 7 days of completion and describe the issue. We will review your request with the Provider in good faith. We encourage Clients and Providers to resolve concerns directly. Refunds for completed work are issued at BE's sole discretion.

10. Chargebacks
Please contact us before filing a chargeback so we can try to resolve the issue. Chargebacks are handled as described in our Terms of Service.

11. How Refunds Are Issued
Approved refunds are returned to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.

12. Contact
Questions about this policy may be sent to contact@badentrepreneur.com.